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Frequently Asked Questions

  1. How do I place an order?
    We offer four easy ways to shop:WEB Order 24 hours a day, 7 days a week at www.rempub.com

    FAX Submit your order 24 hours a day, 7 days a week via fax at 1-877-661-9901. Please remember that purchase orders must include an authorized signature.

    MAIL Send your order by mail to: 15887 N. 76th St., Ste. 120, Scottsdale, AZ 85260-1696. Please remember that purchase orders must include an authorized signature.

    PHONE Call us toll free at 1-800-826-4740. One of our helpful customer service representatives will gladly assist you in placing an order. We are open Monday through Friday, from 7:00 a.m. to 5:00 p.m. MST/PDT
  1. Do you accept purchase orders?
    Yes, purchase orders are accepted via postal mail or fax with an authorized signature and P.O. number. Our fax number is 1-877-661-9901. Purchase orders are now accepted online for existing customers who are in good credit standing only. New customers can use purchase orders online after their initial order is placed via fax or mail.
  1. Is an order form available online?
    Yes, you can download a PDF version of our order form. The link is located at the bottom of the homepage.

  1. When will I receive my order?
    Depending on the delivery method selected, your order will be received in 10-14 business days. There are options for quick shipping that include – 5-Day, 3-Day, or 2-Day via UPS.

    Please note that our Special Education Textbooks are boxed and shipped directly from the manufacturer. If you’ve placed an order that includes textbooks, then you will receive a separate shipment from the rest of your order.

  1. How do you determine the reading levels for your products?
    The Flesch-Kincaid Readability scale was used to ensure that our products are at the desired reading level.

    Readability scales are useful as long as you realize their limitations. Results are approximate guidelines only, with a minimum error margin of (+ or -) a grade level. In other words, a story measured at a second grade readability level could easily be suitable for both first and third graders.

    Another limitation is that two different readability scales can be applied to the same sample, yet yield widely varied results. In spite of the inexact nature of readability scales, we at Remedia use them because they measure word and sentence length, both valid predictors of readability.

    At the same time, we realize that these scales are not designed to measure every other factor affecting each grade level. What is first grade material in one school may be second grade material in another. At Remedia, we strive to take all these factors into consideration as we develop new products. We leave the rest in your capable hands.

    Here's an example of a Remedia story that was tested against five different readability programs:

    The early morning light wakes up Luz.  She jumps out of bed full of excitement. It's Biblioburro Day!  She can't wait to see what books Mr. Luis will have with him.

    Mr. Luis comes to the village every few weeks.  He brings a traveling library.  He rides on his donkey Alfa.  His donkey Beto carries 120 books in a pack on his back.  Luz and the other children in the village gather around Mr. Luis.  He chooses a book and reads them a story.  Luz likes listening to Mr. Luis' quiet, strong voice as he reads.

    The children don't have books of their own.  They borrow books from the Biblioburro.  Luz looks carefully through the books until she finds the right one.  It's about a girl who has to eat her way through a bunch of tamales to find a lost ring!  Luz feels happy as she takes her new book home.

    Fry Graph: 2.9
    Spache: 2.9
    Flesch Reading Level: 3.1
    Powers-Sumner-Kearl: 4.3
    Dale-Chall: 5.7

  2. Can I view sample pages from the products?
    Yes, many of our products feature sample pages for you to view online. Just click the "Preview" button under the product image to view sample pages. You will need the latest version of Adobe ® Flash ® Player downloaded. If you do not have Adobe ® Flash ® Player, we’ve got you covered! Click here to download the software for free.

    If you cannot find a sample page for the product you are looking for, email us at feedback@rempub.com and we will be happy to send you a sample page to view.

  3. What is your copyright policy?
    Our activity books are reproducible, so you can make as many copies as you need for individual, classroom, and noncommercial purposes only. The reproduction of any part for an entire school or school system is strictly prohibited. If you have any questions, email us at customerservice@rempub.com

  4. Do you accept product submissions?
    At this time, we are not accepting product submissions from any outside parties.

  1. How do I view the eBooks I downloaded?
    In order to open and view downloaded eBooks, you will need the latest version of Adobe® Reader® Player. Click here to download the software for free.

    Step 1: Find the eBooks you want throughout the website & click the "Add eBook to Cart" button
    Step 2: Log in to your account (or create a new account) & check out*
    Step 3:
    Go to the "Account" tab & click "Downloads" to access your eBooks

    *You must have an account in order to download the eBooks you purchase.


  2. How do I get my name removed from your mailing list?
    If you no longer wish to receive a Remedia catalog in the mail, please submit the following information to customerservice@rempub.com or fax the back cover of your catalog to 1-877-661-9901 and mark it “Delete From List”:
  1. Customer code printed in the yellow box found on the back of the catalog.
  2. Full name and address EXACTLY as they appear on the catalog. Please be sure to include any designation, such as, “Special Education Buyer” or “Or Current Special Ed Tchr“.

Do you have a question that we did not answer? Just email us at customerservice@rempub.com, and we will gladly help you. If you have feedback or comments regarding our products, please email us at feedback@rempub.com…your feedback is extremely important to us!