Frequently Asked Questions

How do I place an order?
ONLINE Order 24 hours a day, 7 days a week at

• PHONE Call us toll free at 1-800-826-4740. One of our helpful customer service representatives will gladly assist you in placing an order. We are open Monday through Friday, from 7:00 a.m. to 5:00 p.m. MST/PDT

How do I download the eBooks I purchased?
It's simple. Log in to your account, and go to "Downloads." There you'll find your purchased eBooks ready to be downloaded. 

Need more help? Read this!

Please note, that in order to open and view downloaded eBooks, you will need the latest version of Adobe® Reader®. Download the free software here.

Do you accept purchase orders?
Yes, purchase orders are accepted via postal mail or fax with an authorized signature and P.O. number. Our fax number is 1-877-661-9901. Purchase orders are now accepted online for existing customers who are in good credit standing only. New customers can use purchase orders online after their initial order is placed via fax or mail.

Is an Order Form available online?
Yes, you can download a PDF version of our Order Form here.

Is your website secure?

Yes! Our website has a secure checkout process in place--an SSL Certificate. Once you enter the checkout process, our system keeps your information secure and private.

When will I receive my order?
Depending on the delivery method selected, your order will be received in 10-14 business days. There are options for quick shipping that include – 5-Day, 3-Day, or 2-Day via UPS.

How do you determine the reading levels for your products?
The Flesch-Kincaid Readability scale was used to ensure that our products are at the desired reading level.

Can I view sample pages from the products?
Yes, many of our products feature sample pages for you to view online. Just click the "Preview" next to the product description to view sample pages. You will need the latest version of Adobe ® Flash ® Player downloaded. If you do not have Adobe ® Flash ® Player, we’ve got you covered! Click here to download the software for free.

If you cannot find a sample page for the product you are looking for, email us at and we will be happy to send you a sample page to view.

What is your copyright policy?
Our activity books are reproducible, so you can make as many copies as you need for individual, classroom, and noncommercial purposes only. The reproduction of any part for an entire school or school system is strictly prohibited. If you have any questions, email us at

Do you accept product submissions?
At this time, we are not accepting product submissions from any outside parties.

How do I get my name removed from your mailing list?
If you no longer wish to receive a Remedia catalog in the mail, please submit the following information to or fax the back cover of your catalog to 1-877-661-9901 and mark it Delete From List:

  • Customer code printed in the yellow box found on the back of the catalog.
  • Full name and address EXACTLY as they appear on the catalog. Please be sure to include any designation, such as, “Special Education Buyer” or “Or Current Special Ed Tchr“.

Do you have a question that we did not answer? Just email us at, and we will gladly help you. If you have feedback or comments regarding our products, please email us at…your feedback is extremely important to us!